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Sify Astrology believes in “wowing” customers and offering view a delightful experience at every step. Hence we stay connected with YOU, always. These are some of the questions that crop up in a person’s mind while placing an order on www.sify.com/astrology. We’re sure that your query will be answered somewhere on this page. But, just in case it isn’t, do not hesitate to mail us at astroteam@sify.com.
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| | Security of your Personal Information: |
| | I’m concerned about using a credit or debit card on the internet. |
| | Will my personal details be shared with anyone? |
| | Regarding delivery of predictions: |
| | How long will it take for delivery of a service or product? |
| | In case I have submitted wrong details while ordering and want to change it, what should I do? |
| | Is it possible to cancel my order? |
| | Can I get my predictions by post? |
| | Will you resend predictions by email on request? |
| | Alternate Payment Methods: |
| | Can I order and send cheque or DD? |
| | Queries & Clarifications: |
| | I have a query. Whom should I get in touch with? |
| | I have a clarification regarding a service I ordered. How can I reach the astrologer? |
| | How quickly are the queries to astroteam@sify.com answered? |
| | If the digital product I’m looking for is not available on site? |
| | Tracking your order status: |
| | How can I track my orders? |
| | Shipping and Returns: |
| | How to order the right product? |
| | Feedback and comments: |
| | How to send feedback or comments? |
| | Technical Problems: |
| | I’m facing a problem downloading a page, making payment, updating details etc.? |
| | Changes in privacy policies |
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| | Security of your Personal Information: |  Top |
| | Sify Limited is committed to protecting the security of your personal information. We use a range of world class technologies and procedures to protect your personal information from unauthorized access or use. |
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| | I’m concerned about using a credit or debit card on the internet. You needn’t worry. Your details are secure over our network. Sify's Safe Shopping Guarantee protects you while you shop, so you never have to worry about credit card safety once you are on the Sify network.
We guarantee every transaction you make will be 100% safe . This means you pay nothing if unauthorized charges are made to your card if you've shopped at Sifymall.com. You'll be one of the thousands of customers who have safely shopped with us without credit card fraud.
Why shopping with us is safe!
• Safe Payment Gateway: When you pay by Visa card at Sifymall.com, the credit card details are entered by you directly on the ICICI Bank secure server and are not captured or stored anywhere else.
• This facility will soon be extended to Master cards as well.
• Safe Technology: Our secure server software (SSL) is the industry standard for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. |
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| | Will my personal details be shared with anyone? Absolutely Not. Sify fiercely protects personal details and does not share or rent personal information to any third party.
The information provided is secure and we will use the information as described in Sify’s privacy policy. |
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| | Regarding delivery of predictions: | Top |
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| | How long will it take for delivery of a service or product?
Normally it is delivered in 5-7 days, after authorization of the order. In case you do not get it within the time frame specified, do not hesitate to mail astroteam@sify.com citing your order details. |
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| | In case I have submitted wrong details while ordering and want to change it, what should I do?
When you submit details on the Sify Astrology site, we prompt you to recheck details and submit. If you have missed that, mail astroteam@sify.com within 2 hours of placing the order since there’s a possibility that the process of delivery may have been initiated. |
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| | Is it possible to cancel my order?
Yes. You can, provided the order has not yet been processed. Get in touch with us and we can tell you if the order is processed or not. |
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| | Can I get my predictions by post?
No. All predictions are sent by email, unless mentioned otherwise. |
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| | Will you resend predictions by email on request?
Surely. Just mail astroteam@sify.com with the order number and we’ll mail it to you again. |
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| | Alternate Payment Methods: | Top |
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| | Can I order and send cheque or DD?
You can choose to send your order and payment completely offline. All you have to do is select the astrologer's product you want to order and send all the relevant details required for the product, along with a MICR cheque or DD ( for the price of the product ordered) favouring Sify Ltd.
Sify Astrology,
Sify Ltd., 2nd Floor, 'Tidel Park'
No.4, Canal Bank Road, Taramani, Chennai - 600113, India
Ph : 91-44-22540770 / 22540777 Fax : 91-44-22540771. |
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| | Queries & Clarifications: | Top |
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| | I have a query. Whom should I get in touch with?
Just mail your query regarding products, astrologers, services or your orders to astroteam@sify.com. |
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| | I have a clarification regarding a service I ordered. How can I reach the astrologer?
You can do it by logging into “My Accounts” or you can mail astroteam@sify.com |
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| | How quickly are the queries to astroteam@sify.com answered?
On working days, Mondays to Fridays, it’s answered within 18 hours. |
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| | If the digital product I’m looking for is not available on site?
Mail us your requirement to astroteam@sify.com and, if possible, we'll create a product for the same. |
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| | Tracking your order status: | Top |
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| | How can I track my orders?
Once you place an order, you’ll be mailed on the order placement. You’ll have your order number assigned.
Just go to www.sify.com/astrology ( Sign in if Registered User!) and log in with your Sify Mail user name and password.
The results page will display all your recent orders with the respective status. If it is delivered, then you can download the prediction from “Product Doc”. Else the delivery date will be mentioned. In case it is past the delivery date referred here,
then get in touch with us at astroteam@sify.com. |
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| | Shipping and Returns: | Top |
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| How to order the right product? |
| | Check out the service you want to order from the panel of astrologers, numerologists and tarot readers and palmists. Go to the individual astrologer/ numerologist or tarot reader’s page, browse through the services offered and choose the one that fits you. Whether it’s ask 1 Q, health report, marriage compatibility or career predictions. In case you do not find it,
check out this page |
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| | Feedback and comments: | Top |
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| | How to send feedback or comments?
Do you feel strongly about a product, service delivered to you? Mail your thoughts to astroteam@sify.com. We’d be glad to understand your needs and deliver better services. And, of course, we’ll reply to your mail. |
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| | Technical Problems: | Top |
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| | I’m facing a problem downloading a page, making payment, updating details etc.? |
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We’ll be only too glad to help you. Get in touch with our cheerful Customer Care folk 24/7 all through the year.
Chat :
You can call us any time at 080-6502615.
Our Customer Support Associates are ready to answer your queries live by chat 24 hours a day - 7 days a week.
Email |
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Note : Any information provided on the site is for entertainment purposes only. Any prediction or remedy you get is not a substitute for consultation, advice, remedies you might get from a licensed professional such as a doctor, chartered account or lawyer. As such, Sify Limited does not lend any guarantee for such predictions, advice or remedies and is not responsible for use, interpretation of such messages by the recipient. |
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| | Changes in privacy policies | Top |
| | We may from time to time make changes as deemed fit by the company.
You can check our site for updates whenever made. |
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